Privacy Policy
Last Updated January 15, 2025
This privacy policy for Hail Butlers Holdings LLC (“Company,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your information when you use our services (the “Services”), such as when you:
- Visit our website or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
By using our Services, you agree to the terms of this privacy notice. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at support@hailbutlers.com.
1. Summary of Key points
- What personal information do we process? Depending on how you interact with us and the Services, the personal information we collect may include your name, email address, billing address, and payment card details.
- Do we process any sensitive personal information? We do not process sensitive personal information.
- Do we receive any information from third parties? We do not receive any information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, protect against fraud, and comply with the law. We may also process your information with your consent for other purposes.
- How do we keep your information safe? We implement technical and organizational measures to protect personal information but cannot guarantee it is completely secure.
- What are your rights? Under Texas and Colorado law, you may have certain rights regarding your personal information, such as requesting access, correction, or deletion, and opting out of certain types of processing.
- How do you exercise your rights? Contact us at support@hailbutlers.com. We will consider all requests in accordance with applicable laws.
2. Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- What Legal Bases Do We Rely On To Process Your Information?
- When and With Whom Do We Share Your Personal Information?
- Do We Use Cookies and Other Tracking Technologies?
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Do We Collect Information From Minors?
- What Are Your Privacy Rights?
- Controls for Do-Not-Track Features
- Do Texas or Colorado Residents Have Specific Privacy Rights?
- Do We Make Updates to This Notice?
- How Can You Contact Us About This Notice?
- How Can You Review, Update, or Delete the Data We Collect From You?
3. What information do we collect?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you:
- Express interest in our Services
- Participate in activities on our Services
- Otherwise communicate with us
The personal information we collect may include:
- Names
- Email addresses
- Payment card details (debit/credit card numbers)
- Billing addresses
You agree that the personal information you provide is true, complete, and accurate, and that you will notify us of any changes.
Information Automatically Collected
When you visit, use, or navigate our Services, we automatically collect certain information that does not reveal your specific identity. This may include:
- IP address
- Browser and device characteristics
- Operating system
- Language preferences
- Referring URLs
- Device name, country, and location
- Information about how and when you use our Services
We also use cookies and similar technologies to collect information. For more details, see our Cookie Notice at https://hailbutlers.com/cookie-policy.
4. How do we process your information?
We process your personal information to:
- Deliver and facilitate Services to you
- Respond to inquiries and offer support
- Request feedback
- Deliver targeted advertising (if applicable)
- Protect our Services against fraud
- Evaluate and improve our Services, products, and marketing
We are committed to offering premium, eco-friendly paintless dent repair services while respecting your privacy.
5. What legal bases do we rely on to process your information?
Under the Texas Data Privacy and Security Act (TDPSA) and the Colorado Privacy Act (CPA), we process personal information as permitted or required by law. This may include:
- Consent (where legally required)
- Performance of a contract or provision of requested services
- Legitimate business interests, such as improving our Services or securing our platform
- Compliance with legal obligations or responding to lawful requests by authorities
We are committed to offering premium, eco-friendly paintless dent repair services while respecting your privacy.
6. When and with whom do we share your personal information?
We may share your personal information in the following circumstances:
- Business Transfers: In connection with or during negotiations of a merger, sale of company assets, financing, or acquisition of all or part of our business by another company
If we use third-party providers (such as payment processors or marketing platforms), we ensure they safeguard your personal information under contractual obligations consistent with this notice and applicable law.
7. Do we use cookies and other tracking technologies?
Yes. We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use these technologies and how to refuse certain cookies is set forth in our Cookie Notice at https://hailbutlers.com/cookie-policy.
8. How long do we keep your information?
We retain personal information only as long as necessary to fulfill the purposes described in this privacy notice, unless a longer retention period is required or permitted by law. In most cases, we keep customer data for up to three (3) years after your last service to address warranty claims, dispute resolution, or follow-up questions. We may retain records for up to seven (7) years for tax or accounting requirements.
When we have no ongoing legitimate business need to process your information, we will delete or anonymize it. If deletion or anonymization is not possible, we will securely store your personal information until it can be deleted.
9. How do we keep your information safe?
We implement appropriate technical and organizational measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You should access the Services only within a secure environment.
10. Do we collect information from minors?
We do not knowingly solicit or collect data from children under 18 years of age. By using the Services, you represent that you are at least 18 or the parent or guardian of a minor who is permitted to use our Services. If we learn that personal information from individuals under 18 has been collected, we will deactivate the account and delete the data as soon as possible. If you believe we may have collected data from a minor, please contact us at support@hailbutlers.com.
11. What are your privacy rights?
Under Texas and Colorado law, you may have the right to:
- Request access to and obtain a copy of your personal information
- Request correction of any inaccurate data
- Request deletion of your personal information
- Opt out of targeted advertising or sale of personal data (where applicable)
To exercise any of these rights, please contact us at support@hailbutlers.com. We will respond in accordance with applicable data protection laws.
12. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems include a “Do-Not-Track” (“DNT”) feature. There is no uniform standard for recognizing or implementing DNT signals. Therefore, we do not respond to DNT browser signals at this time. We will update this privacy notice if a standard for online tracking is adopted that requires us to do so.
13. Do Texas or Colorado residents have specific privacy rights?
Yes. If you reside in Texas or Colorado, you may have additional rights under applicable state laws, including:
- Right of Access/Disclosure
- Right to Correct
- Right to Delete
- Opt out of targeted advertising or sale of personal data (where applicable)
To exercise these rights, email us at support@hailbutlers.com. We will comply with your request in accordance with the law and explain our decision if we deny your request. Colorado residents also have the right to appeal a denial, and we will provide instructions on how to do so if applicable.
14. Do we make updates to this notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date, and it will become effective as soon as it is accessible. We encourage you to review this notice frequently to stay informed about how we protect your information.
15. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at support@hailbutlers.com or write to us at:
Hail Butlers Holdings LLC
2020 N Academy Blvd, Ste 261 #3747
Colorado Springs, CO 80909
United States
16. How can you review, update, or delete the data we collect from you?
Under Texas and Colorado law, you may have the right to request access to, correction of, or deletion of the personal information we collect from you. To request to review, update, or delete your personal information, please contact us at support@hailbutlers.com.
